Frequently Asked Questions
Answers on deposits, cancellation policy, extra-hour and extra-km fees.
The deposit is a percentage of the booking value: No deposit is taken at the moment: you can pay in full or book now and pay later. The remaining balance is settled as agreed with Luxcarphuquoc before or at the end of the trip.
The base package includes up to 10 hours and 100 km. Any extra time or distance is charged additionally per the current price list.
You can pay a deposit online, pay in full online, or book now and pay later. Currently accepted: Alipay (支付宝), International payment & transfer.
You submit a booking request and it is set to Pending confirmation. We then call or message you on WhatsApp/WeChat to confirm and arrange payment.
Please contact our hotline or WhatsApp as early as possible. Unpaid bookings past the hold window are cancelled automatically and the vehicle is released.
Yes. For airport services, please enter your flight number and flight time when booking so the driver can adjust the pickup time.
Cancellation policy
- •While a booking is still awaiting our confirmation, you can cancel it yourself at any time, free of charge, from the cart or from My bookings. The vehicle is released immediately and you are charged nothing.
- •If the hold time shown on the booking passes without payment, the booking expires on its own and the vehicle goes back on sale. You are not charged.
- •Once a deposit has been paid or we have confirmed the booking, it can no longer be cancelled on the website. Please contact us so we can handle it and agree on the deposit refund.
- •Hotline / WhatsApp / WeChat: +84961131188 · Email: booking@luxcarphuquoc.com
The remaining balance will be settled as agreed with Luxcarphuquoc before or at the end of the trip.
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